Wistfare Privacy Policy

1. Our Commitment

Wistfare is committed to ensuring the privacy and security of your personal data. We comply with the Rwanda Data Protection Law Nº058/2021 and the EU GDPR.

2. What is Personal Information?

Personal information refers to any data that can identify you, including full name, email, phone number, financial data, location, and device information.

3. Information We Collect

We collect the following types of data:

• Personal Information: Name, email, contact details
• Business Information: Catalog and transaction data
• Financial Information: Expense, income, and transaction history
• Device and Usage Data: IP address, browser type, device ID, etc.
• Location Data: Geolocation data when using our services

4. How We Collect Your Information

We collect information from:

• Directly from You: Through registration or use of our services
• Your Devices: Through IP address, browsing activity
• Third-Party Providers: Analytics, payment processors
• Cookies and Tracking Technologies: Gathering information about browsing preferences

5. Purpose of Collecting Your Information

We use your personal information for:

• Service Delivery: Providing and maintaining Wistfare’s services
• Personalization: Customizing your experience and content
• Transaction Processing: Handling payments and financial data
• Communication: Sending updates, support, and marketing communications
• Analytics and Improvement: Analyzing usage to improve Wistfare
• Compliance: Meeting legal and regulatory requirements

6. How We Share Your Information

We will not sell or rent your personal information. However, we may share data:

• With Service Providers: Hosting, payment processing, and customer support
• For Legal Compliance: Disclosing information when required by law
• For Business Transactions: In the event of a merger, acquisition, or sale

7. How We Protect Your Information

We implement security measures such as encryption, firewalls, and access controls to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your data
• Correction: Request corrections to inaccurate data
• Deletion: Request deletion of your data, except where retention is required by law
• Restriction: Request limited processing of your data
• Objection: Object to data processing for marketing purposes
• Data Portability: Request a copy of your data in a machine-readable format

9. Retention of Data

We retain your personal information as long as necessary for the purposes outlined in this policy or as required by law. De-identified data may be retained for statistical purposes.

10. Children’s Privacy

Wistfare does not knowingly collect personal data from children under 18 without parental consent. If we have collected such data, please contact us to have it removed.

11. International Data Transfers

Your data may be transferred to countries outside your jurisdiction. We ensure that data transfers are conducted securely and in compliance with applicable legal standards.

12. Cookies and Similar Technologies

We use cookies and tracking technologies to enhance your experience. You can adjust your browser settings to refuse cookies, but this may affect certain features.

13. Mobile Money Confirmation Messages and Call Permissions

Our app processes mobile money confirmation messages to provide you with enhanced financial tracking capabilities:

• Local Processing: We read and process messages directly on your device. This data is initially structured and stored in a local database on your device only.
• Data Backup: We backup this structured data to our servers to ensure you don't lose your financial information if you change or lose your device.
• No Third-Party Sharing: We do not share or sell your mobile money transaction data to any third parties.
• Call Permission: We request permission to initiate calls solely to simplify the process of prompting shortcodes. This permission is used exclusively for this functionality and not for any other purpose.

14. Changes to This Policy

We may update this Privacy Policy as necessary. Significant changes will be communicated via email or within the app.

15. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

• Email: [email protected]
• Address: Kigali, Nyarugenge